GDPR

Once you place an order at KA LAB, we use your personal data in order to process your request. We may then provide your personal data to our delivery service to have the order delivered to you.  

We also receive information regarding your payment from your bank or credit card company. 

For this, we use your company name and VAT number if any, name and address, gender, email address, phone number and billing address. We have a legitimate interest in this. We keep this information for two years after your order was processed and seven years after that (this is a legal obligation of retention).

We also ask for your birthdate information (as an option) so that we can send you special birthday offers.

We cooperate with certain companies that can receive the above-described information from us.

For the processing of the order we cooperate with:  

• Our payment provider Multisafepay
• Our postal service bpost, PostNL
• Future pickup points who can prepare your orders for picking up

 We keep track on statistics regarding the use of our web shop. With these statistics we are able to improve the Website by, for example, only show you the relevant information. We may combine your personal data in order to learn more about you. Of course we will respect your privacy at all times. In case you do not want this, you can always report this to us.

For this we use your telephone number, email address, order behavior, name, address, billing address and gender. We have a legitimate interest in this. The information remains with us for a year.

Using the contact form (if provided) you can ask questions or make requests.  

For this we use your billing address, email address, phone number, name and address, Enterprise number and VAT number if any. We have a legitimate interest in this. We keep this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information by follow-up questions.

For certain links on our Website you need to register first. You will have to provide us with your information and a username. We create an account with which you can log in with the chosen username and a password of your choice.

For this we use your name and address, telephone number, email address, Chamber of Commerce number if applicable, VAT number if applicable, Website, and billing address. We have a legitimate interest in this. We keep the information until you decide to cancel the account.

We keep the information so that you do not have to re-enter your information every time and so that we can reach out to you more easily when needed with the web shop. You can adjust information via your account whenever you want.

We would like to provide you with our promotions and special offers or new products and services.  We do this:

• Per email (you’ll be subscribed to our newsletter and promotion information after your purchase), or when you provide your email via the subscription button
• Through social media

You can object to the promotions at all times. Every email contains an unsubscribing link. You can block us or use the unsubscribe option. You can also request this via your account.

Sometimes it is necessary for our web shop www.labeerepoque.be to find out your location in order to provide accurate information such as Postage. We request this separately and only if you accept this request, we will receive this information.  

For this service we use the navigation and location software on your mobile phone, tablet or computer. We do not have any control on what the creators of this software (like Google Maps) do with this information. Therefore we recommend to always read their privacy statements as well.

With the exception of aforementioned partners, we will not, under any circumstances, provide your information to other parties or institutions, except if we are legally obliged (for example if the police requests this if there is a suspicion of a crime.) 

We included social media buttons in our Website. The administrators of these services collect your personal data.

Our web shop uses cookies. Cookies are small files where we can store information so that you do not have to re-enter your information every time. We can also see that you visit our web shop again.

When you visit our Website for the first time, we show a notification with explanation about cookies. We will request you to accept the usage of cookies.

You can disable the placing of cookies via your browser, but some functions on our Website will not work properly.

Security 

Security of personal data is of great importance to us. We ensure that your information is safe with us. We adjust our security systems and always keep in mind what could go wrong.  

 When we change our web shop, we have to adjust our privacy statement as well. Always check the date at the top of this document and regularly check if we have uploaded an updated version. We will do our best to communicate adjustments separately as well.  

If you have any questions or if you want to know which information we exactly have of you, you can always get in contact with us. You can find our contact details below.  

You have the following rights:

• receive explanation on what personal data we have and what we do with this information
• access in the exact personal data we have
• to have errors corrected
• to remove the outdated personal data  
• withdrawing permission
• object to a certain usage of personal data

Please note that you always clearly explain us who you are, so we can ensure that we do not remove or adjust information from the wrong person. 

If you feel that we are not helping you in the right way, you have the right to file a complaint with a regulatory body. In Belgium where our business is based, this is called “Commission de la protection de la vie privée”